Privacy Policy

To offer our platform services safely and effectively, it is necessary for us to process various categories of personal data. This collection is strictly limited to what is absolutely necessary for the performance of our operations.

Identity and contact

When registering an account and throughout your active membership, we collect basic information to establish your identity and to be able to contact you. This typically includes your full legal name, date of birth, physical residential address, a valid email address, and a phone number. For verification purposes, particularly to prevent fraud and meet age requirements, we may also request copies of official identification documents or address verification documents.

Device and usage data

When you navigate our platform, our systems automatically collect technical information about the equipment you use and your interaction patterns. This includes data such as your IP address, the type and version of your web browser, your device's operating system, and specific unique device identifiers. Additionally, we record usage data, such as login dates and times, the specific pages you visit, and the duration of your active sessions on the platform.

Transaction information

To facilitate deposits and withdrawals, we process financial data and transaction history. This is limited to the details necessary to authorize and complete payments, including partial payment characteristics, amounts, transaction times, and the selected payment method. It is important to note that we rarely store full credit card numbers; the actual processing thereof is typically securely transferred to certified external payment processors.

Communication with customer service

If you contact our support team via email or other communication channels, we record the content of that correspondence. This not only helps us to adequately resolve your current issue or question but also serves as reference material for any future support requests and for monitoring the quality of our customer service.

Our processing of personal data is always based on a valid legal basis as described in the relevant data protection legislation. In most cases, we process your data based on the necessity for the performance of the contract (e.g., managing your account and facilitating platform services). Furthermore, processing is often necessary to comply with strict legal obligations, such as anti-money laundering guidelines and age verification requirements. In certain situations, we rely on our legitimate business interests, including securing our network, detecting fraud, and improving our services. When none of these grounds apply, we will always ask for your explicit and voluntary consent, which you can withdraw at any time.

The collected data is used for various, clearly defined operational purposes. Primarily, it is used for the creation, management, and authentication of your user account. Furthermore, we analyze technical data to optimize the platform's stability, security, and performance, and to proactively detect vulnerabilities or unauthorized access attempts. Financial and identity data are essential for securely processing transactions and performing mandatory security checks. If you have given your consent, we may also use your contact details to inform you about platform updates, new functionalities, or relevant promotional offers.

We adhere to a strict data minimization policy and do not retain personal data longer than strictly necessary for the purposes for which it was originally collected. As long as your account is active, basic data will be retained to continue providing services. After account closure, personal data is typically deleted or anonymized, unless specific legal frameworks—such as tax obligations or regulations for the prevention of financial crime—compel us to securely archive certain records for a longer, legally prescribed period.

Under strict conditions and only when operationally necessary, we share data with selected external service providers. This includes entities such as secure payment gateways, IT infrastructure providers, and parties that provide support for fraud identification and prevention. These processors act solely on our behalf and are contractually bound by stringent confidentiality and security standards. We will under no circumstances sell your personal data to external parties for their own independent marketing purposes. Sharing with government agencies only occurs if there is a compelling legal obligation or a legitimate order from a competent authority.

As we utilize global networks and cloud services, it is possible that your data may be transferred to, and stored on, servers outside your country of residence. In such cases, we ensure that these international transfers are accompanied by adequate security safeguards, as established in relevant legislation, including the use of standard contractual clauses approved by competent supervisory authorities to guarantee the protection of your rights.

We implement and maintain robust technical and organizational security measures designed to protect your personal information against unauthorized access, accidental loss, manipulation, or destruction. This includes the use of advanced encryption protocols for data transmission, firewalls, strict access controls for our personnel, and regular security audits. Despite our reasonable and extensive efforts, we point out that no system or transmission over the internet can guarantee absolute infallibility.

You have extensive rights regarding your personal data. You have the right to request access to the data we hold about you and to receive a copy thereof. If information is inaccurate or incomplete, you have the right to immediate rectification. Under specific conditions, you can request the deletion of your data (the right to be forgotten), restriction of processing, or object to certain forms of processing, such as direct marketing. Where technically feasible, you also have the right to data portability. To exercise these rights, a written request to our customer service suffices.

For all questions, requests, or possible concerns regarding this Privacy Policy or the processing of your personal data, you can contact our privacy team at any time via [email protected]. We reserve the right to periodically revise this Privacy Policy to reflect changes in our procedures or in legislation. Amended versions will be published directly on this page.