Responsible Gaming

Access to the Qbet platform is strictly and unconditionally reserved for individuals who have reached the legal minimum age of 18 years, or the higher age of majority applicable within their specific jurisdiction. The creation of an account by minors is not only a violation of our terms but also illegal in many cases. To ensure compliance with this strict requirement, we implement robust verification procedures during the registration process. If these checks, or subsequent internal monitoring, reveal that a user is underage, the account will be immediately and permanently closed, and all associated activities will be declared void.

A fundamental principle of our policy is that participation on the platform should never lead to personal, financial, or social harm. We encourage all our users to view participation as a recreational activity that should be approached with a predetermined budget. It is essential to only use funds that you can afford to lose, without this affecting your daily livelihood, fixed expenses, or savings goals. The expectation of guaranteed returns or the use of the platform as a method for structural income generation or debt relief is strongly discouraged and contradicts the nature of the service.

To enable you to maintain control over your activities, we have developed various in-house tools that you can proactively configure.

Deposit and Loss Limits

The most effective way to manage your budget is to set hard financial caps. You can set daily, weekly, or monthly deposit limits. Once this limit is reached, the system will automatically prevent any more funds from being added to the account within the chosen period. Additionally, we offer the option to set loss limits, which determine the maximum amount you are willing to lose in a specific period, calculated over the net outcome of your activities.

Time Limits and Session Management

In addition to financial management, monitoring the time spent on the platform is at least as important. Users can set session limits, which will give you an automatic notification or log you out after a predefined duration has passed. This breaks the focus and provides a moment for reflection.

Temporary Breaks and Time-outs

If you feel the need to immediately distance yourself, you can use the time-out function. This blocks access to your account for a short period, ranging from 24 hours to several weeks. During this period, it is impossible to log in, make transactions, or participate in activities, which is an effective way to prevent impulsive decisions.

Self-Exclusion and Account Closure

For situations where control is structurally compromised, we offer the option of full self-exclusion. This is a drastic measure where your account is closed for a significant period (e.g., six months or longer), or even permanently. During active self-exclusion, we will no longer send you marketing material, and blocking decisions cannot be revoked prematurely. In addition to self-exclusion, you are always free to request regular account closure through our customer service.

Self-reflection is a crucial part of responsible behavior. We advise users to be vigilant for indicators of problematic behavior. Some warning signs include: spending more time or money on the platform than initially planned; neglecting work, study, or social relationships; attempting to desperately recover previous losses (chasing losses); lying to loved ones about the extent of activities; and experiencing stress, anxiety, or frustration when access to the platform is not possible.

If you recognize the warning signs and find that the internal platform tools are insufficient, we strongly encourage you to seek external professional help. Various specialized organizations and helplines are available worldwide and locally, offering anonymous, expert, and independent support in overcoming compulsive behavior. Seeking guidance is an important and courageous step towards recovery, and we explicitly advise you not to wait.

Responsibility also extends to the user's physical environment. If you share a computer, tablet, or smartphone with individuals under 18 years of age, it is your responsibility to restrict access to the platform. We recommend using reliable filtering software and parental control applications. Furthermore, always keep your login details, passwords, and payment information strictly confidential and do not use 'remember my password' features on shared hardware.

While the ultimate responsibility for using the platform lies with the individual visitor, we strive to design our processes in such a way that problematic behavior is detected where possible. Our staff is regularly instructed on the principles of responsible gaming, with the aim of maintaining a high level of awareness about this vital topic within our organization. This policy is periodically reviewed and adjusted as necessary.